Secret social media almost sounds like an oxymoron theses days. You may be thinking of that small (but growing) percentage that have a locked Instagram account, but the area I’m delving into are the are of dark social that encompasses…
Tag: brands
Key takeaways: Well I don’t know if brands should be more like Bill Murray, but there’s no question they should suck less. …there’s a way to sell you things to make the exchange more of a human one. Whole response:…
Social media is still in its infancy, and really more like an infant being reborn again, again and again, so Community Management is still a role that has a lot of maturing to do and can often get a bad…
About 13 per cent of dissatisfied customers tell more than 20 people. Source: White House Office of Consumer Affairs, Washington, DC) Customer service is still not at the heart of every consumer business and it’s something I just can not understand….
As is the nature of the beast working in digital and also being a geek that loves to do it in your spare time, you sometimes lose out the opportunity to share your views and use any left over energy…
I was recently asked to share my opinion on whether agencies and/or brands are risking reputations their and business by putting interns/junior execs in charge of client communications. My response is below is you can read the full article on…
So I have decided and volunteered to create a social media campaign for my part-time retail job. As it’s an individual versus a chain, there could be immense benefits from a campaign such as this and regardless what you may…