The State of Community Management 2014 from The Community Roundtable Thanks to Natalie for sharing.
Tag: best practice
About 13 per cent of dissatisfied customers tell more than 20 people. Source: White House Office of Consumer Affairs, Washington, DC) Customer service is still not at the heart of every consumer business and it’s something I just can not understand….
Lists. I love lists. I love lists and I love Twitter. What this means is that, you guessed it – I love Twitter Lists. There are a few types of lists. The kind where you write down what you want…
Best practice how to’s and why’s for using Twitter as a person, orgainisation or as the face of a company.