The State of Community Management 2014 from The Community Roundtable Thanks to Natalie for sharing.
About 13 per cent of dissatisfied customers tell more than 20 people. Source: White House Office of Consumer Affairs, Washington, DC) Customer service is still not at the heart of every consumer business and it’s something I just can not understand. There are many excuses, from the ground up – it’s too difficult to get the […]
Lists. I love lists. I love lists and I love Twitter. What this means is that, you guessed it – I love Twitter Lists. There are a few types of lists. The kind where you write down what you want to achieve and then have the amazingly simple satisfaction of ‘marking one off’ once you’ve […]