Customer Service: Why Is It So Hard?

About 13 per cent of dissatisfied customers tell more than 20 people. Source: White House Office of Consumer Affairs, Washington, DC) Customer service is still not at the heart of every consumer business and it’s something I just can not understand. There are many excuses, from the ground up – it’s too difficult to get the(…)

Your Digital Brand – Name Changes in the Technology Age

Your Digital Brand – Name Changes in the Technology Age

Nowadays, there are more implications to changing your name than ever before. Changing your online brand, correctly, with the right implications for search engines and to keep constancy across online platforms is convoluted at best. Not to mention being recognised against a previous personal brand and general attribution is more difficult and complicated than getting(…)

Too Many Options: The Social Platform Feature War

Today it was announced that Instagram (owned by Facebook) is going to be adding video soon. While duplicating features across each of these platforms is nothing new, as a fairly active social user, it’s incredibly frustrating to decide which apps to use which features on which platforms and the part that most non digital professionals wouldn’t even(…)

Review: Hilton Waldorf Astoria, Edinburgh

One thing about living in an amazing city is that quite often you don’t actually get to enjoy some of the perks of that city! People generally save hotel stays for holidays, work trips and other travelling occasions and the Hilton Waldorf Astoria in Edinburgh falls into that category. Feeling like doing something different, we decided(…)

Quote: Work Life Balance

Conundrum: I can’t imagine not giving myself fully to a job…100% of me..but if I DO, I’d never “have a life” (whatever that means.) The problem is, who’d WANT to have a job that couldn’t absorb you 100%? – Abe in Microserfs by Douglas Coupland I rarely re-read books, but this is definitely and exception. If you’ve(…)

Load More